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Galvin Electricity Initiative Urges Power and Electricity Industry Leaders to Embrace Quality and Consumer Engagement

December 8, 2010

Maria Enie, (202) 248-5460,


Initiative hosts first-of-its-kind quality leadership conference to encourage smart grid transformation

WASHINGTON — Today, the Galvin Electricity Initiative kicks off a two-day conference, “Redefining Quality in the Age of Smart Grid: Consumers as Partners in Transformation,” focused on how quality leadership can improve service, performance, reliability and sustainability in the power sector. The transformation of our nation’s electric grid presents an opportunity to not only implement smart technology, but also to establish a new business model within the power sector — one that is founded upon quality of service, focused on the consumer and driven by entrepreneurial innovation.

“As a leadership practice, quality offers a proven process for engaging customers and addressing their needs,” said Bob Galvin, founder of the Galvin Electricity Initiative and former CEO and chairman of Motorola. “With the transformation of the U.S. power system upon us, it is critical that we move forward with quality and consumer satisfaction top of mind. Quality practices can help utilities implement and achieve successful smart grid projects by eliminating waste and reducing variables so that resources are used most efficiently.”

This interactive event, hosted at the Gaylord Palms Resort and Convention Center in Kissimmee, Fla., is designed especially for the electricity industry. Leaders from across the industry will discuss how quality can help make the smart grid transformation a reality, as it has driven transformation in other major U.S. industries. This is a pioneering approach to electricity service that aims to provide the quality leadership necessary to build a truly reliable power system that protects life and safety, allows businesses to reduce the cost of blackouts, and provides the privacy and cybersecurity necessary in today’s digital society.

Galvin will be joined in discussions by experts in quality leadership, including Jim Buckman, former executive director of the Joseph M. Juran Center for Leadership in Quality at the University of Minnesota Carlson School of Management, and A. Blanton Godfrey, Ph.D., Board Chair of the Institute for Healthcare Improvement (IHI). Quality leadership representatives from companies in other major industries — including Ford, Cargill and the Mayo Clinic — also will serve as feature speakers.

For more information about the conference and the role of quality in the power sector, visit

The Galvin Electricity Initiative was launched by former Motorola CEO Robert W. Galvin to transform our electric power system into one that is reliable, efficient, secure and clean, and meets the needs of 21st century consumers. In 2010, the Initiative is accelerating its campaign to spark a migration toward a consumer-driven electric power system in select states. The campaign goal is to promote grid modernization through policy reform to pave the way for Perfect Power smart microgrids that place top priority on serving consumers and businesses with reliable, high-quality, clean power. For more information about smart microgrids and the Galvin Electricity Initiative, visit, like the Initiative on Facebook ( and follow the Initiative on Twitter at