An Electric Revolution, Chapter Six: A Primer on Reform
Reforms That Improve Utility Accountability
Reliability targets: Establish much more stringent reliability standards, with incentives and penalties that require utilities to provide electricity quality that meets the needs of 21st century consumers.
Intelligent grid program oversight: Establish detailed grid performance goals — including metrics, reporting and program requirements — to ensure that aggregated power areas and utilities are held accountable for providing reliable power and spending repair and upgrade dollars most effectively.
Performance-based rates: Compensate utilities based on their overall performance, taking into account energy efficiency, innovations and customer service, instead of simply the amount of electricity they sell.
